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No return or exchange service is provided unless the product is defective. If the product is defective, only the same product can be exchanged.
Please report to the official WhatsApp or Email within 3 days.
Please contact customer service within 3 days after receiving the package and provide product photos.
Customers who received return and exchange notifications, please return the product within 3 working days. Returns after this date will not be processed.
Exchange and return shipping costs will be borne by Evora.
Items received more than 3 days
Items that have been worn
Dye smell
Clothes Indentation
Don't like the product
Not as expected
Size does not fit
Slight color difference (color difference may occur due to issues such as computer and mobile phone resolution)
STEP1. Contact customer service
STEP2. After receiving the return information from the customer service staff, the customer goes to the SF store to send it back
STEP3. We will confirm that the returned product is correct and then proceed with the return/ exchange procedure
*Refunds take 3-7 working days
If the product is out of stock, we will arrange a refund.
If the product is out of stock and does not meet the free shipping threshold, shipping fees will be charged.
If the product is out of stock and the discount threshold is not reached, you will be asked to make up the discount amount.
Refunds will be made via the original payment method.
*Refund working days are 3-7 days
If any item in the order is out of stock, we will not accept cancellation of other items in the order.
Product sizes are all measured manually in CM. Due to different measurement methods, an error of 1-3 cm is within the normal range.
Please read the size chart carefully before placing an order.
The color/ size/ quantity of the product cannot be changed after the order is placed.
*If the package is returned due to an unknown delivery address or the recipient not picking up the package, the customer must pay the shipping fee to resend it.
*Our store reserves the right to modify the terms of use of this website. When you browse this website or complete a transaction, it means that you have read the terms of this website in detail, agree and abide by the details of the terms. The store may revise the relevant terms without prior or subsequent notice.
Please consider carefully before placing an order. We hope everyone can be understand of one another♡
Finally, we wish you a happy shopping 😘